We've got answers to frequently asked questions below
What if I want to place a catering order or special order?
Please contact your local Ruby’s location directly to inquire about catering requests and special orders.
I ordered on a third-party site (Grubhub, Doordash, Uber Eats, Postmates) and there’s an issue with the order. Who do I contact?
Please contact the delivery service directly first for the quickest resolution. If you’ve already reached out to them, contact us on our contact page and we’ll take it from there.
What do I do if my order is incorrect?
Please visit our contact page so we can resolve this for you!
How do I become a Ruby’s VIP?
Follow the link and signup to receive exclusive offers, promotions and event information as a Ruby’s VIP.
Does it cost anything to become a Ruby’s VIP?
No, joining is free for all members. Become a Ruby’s VIP today.
How do I purchase a gift card?
Physical cards can be purchased at any participating Ruby’s location except for airport and casino locations. View your nearest Ruby’s location.
Can I order a Gift Card online and pick it up at the store?
Physical gift cards can only be purchased in-store. View your nearest Ruby’s location.
Do Gift Cards expire?
No, gift cards do not expire. Please visit our Gift Card Terms and Conditions for more information.
When can I use my Gift Card?
In-store at all participating locations except for airport and casino locations.
What can I purchase with my Ruby’s Gift Card?
You can purchase food and non-alcoholic beverages.
How can I check my Gift Card Balance?
For balance inquiries for valid cards, please visit our Gift Card Balance site.
Can I reload my Ruby’s Gift Card?
At this time, gift card reloads are unavailable. We welcome you to purchase another physical gift card in-store.
Can I use my Ruby’s Gift Card when I order from third party delivery sites?
Our gift cards cannot be redeemed on third party delivery sites.
What are the Gift Cards Terms and Conditions?
For more information on Terms and Conditions: Gift Card Terms and Conditions.